No. Chargeback recovery is one part of a broader merchant risk service — we also handle fraud detection, processor relationship management, account health monitoring, and chargeback prevention. Most clients come to us for disputes and stay for the ongoing risk management.
Yes — this is core to what we do. We start by identifying the root causes behind your disputes (fraud, billing, fulfillment, friendly fraud), then implement targeted fixes alongside active dispute filing. Most merchants see a measurable drop in ratio within the first 1–2 billing cycles.
We review your current chargeback ratio, dispute history, and processor standing, then deliver a written report identifying exactly where you're exposed and what to fix first. It's a one-time $49 audit with a 48-hour turnaround — no ongoing commitment required.
eCommerce, Travel, Subscription, and Digital Service businesses. Each has distinct risk profiles and dispute patterns — subscription billing disputes look very different from travel cancellations — and we have specific playbooks for all of them.
Yes. High-risk merchants — those already flagged by their processor or sitting close to network thresholds — are often where we add the most value, since the cost of inaction is highest. We've helped merchants stabilize ratios that were actively threatening their processing ability.
Yes, and the sooner the better. We move immediately into triage — reducing your ratio as fast as possible, preparing documentation for your processor, and communicating with them directly where needed to help prevent account termination.
Within 24 hours of onboarding for standard engagements. For urgent situations — processor warnings or sudden ratio spikes — we can mobilize the same day.
Access to your order management, payment processor, and dispute history is enough to get started. We guide you through exactly what to share and handle all the organization, formatting, and submission ourselves — you're not stuck assembling evidence yourself.
Yes. Card network rules for Visa, Mastercard, Amex, and Discover apply globally, and we work with merchants across regions and processors — including Stripe, PayPal, Braintree, Adyen, Square, and traditional merchant accounts.
Three straightforward options: a one-time $49 Merchant Health Check for instant clarity, pay-per-case at $19 to file plus 10% only on what we recover, or a custom enterprise plan for high-volume, complex operations. Everything is discussed up front during your free assessment — zero obligation.
Ready When You Are
Ready to protect your merchant account?
Book your free Merchant Risk Assessment today — a clear, no-obligation review of your merchant account and payment risk.