Privacy Policy

The Chargeback Firm ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, business name, phone number, and any information you provide via our contact form.
• Business Information: Monthly chargeback volume, industry, processor details, and dispute history you choose to share with us.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically via standard web analytics.
• Cookies: We use essential cookies to maintain site functionality. We do not use third-party advertising cookies.

2. How We Use Your Information

• To provide, operate, and improve our chargeback management services
• To respond to your inquiries and deliver your free assessment
• To communicate service updates, case status, and relevant information
• To comply with legal obligations
• To detect and prevent fraud or misuse

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted vendors who assist us in operating our website and delivering services, bound by confidentiality agreements.
• Card Networks and Banks: Only as required to represent you in disputes (Visa, Mastercard, Amex, Discover).
• Legal Authorities: When required by law, court order, or to protect our legal rights.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at recover@thechargebackfirm.com.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

6. Your Rights

Depending on your jurisdiction, you may have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications
• The right to data portability (where applicable under GDPR/CCPA)

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:
recover@thechargebackfirm.com
The Chargeback Firm