Trusted By
Click Too Travel
Click Too Fly
Destinova
OrbitPath
Destink Travels
Trip Reservations Desk
AVS Holidays
Book My Land
Priority Travel
Click Too Travel
Click Too Fly
Destinova
OrbitPath
Destink Travels
Trip Reservations Desk
AVS Holidays
Book My Land
Priority Travel
What We Do

Merchant risk management,
with dispute recovery built in.

We start with the operational root causes behind your chargebacks — prevention, fraud controls, processor relationships — and handle the disputes worth fighting along the way.

01
Merchant Risk & Account Health
Ratio spiking? Account under review? We assess your fraud exposure, chargeback ratios, processing volume trends, and processor standing — then deploy a structured remediation plan within hours. We monitor the KPIs that matter and define clear fallback procedures so your fraud controls stay intact while legitimate revenue is protected.
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02
Chargeback Prevention
We audit your checkout, billing descriptors, refund policies, and communications to eliminate root causes before disputes are ever filed.
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03
Fraud Detection
Forensic analysis of your transaction data to surface patterns, identify serial fraudsters, and build velocity rules that stop fraud cold.
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04
Bank & Processor Liaison
We speak directly with your acquiring bank — navigating Visa Dispute Resolution and Mastercard dispute frameworks on your behalf. Where authentication applies, we ensure liability shift is correctly applied and that your underwriting profile reflects the risk controls you've implemented.
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05
Analytics & Reporting
Custom dashboards tracking the KPIs that determine your merchant health — booking conversion rate, payment completion rate, fraud chargeback ratio, overall chargeback ratio, monthly processing volume, and net revenue after chargebacks. Full visibility and the data to improve over time, not just case by case.
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06
Dispute Filing & Recovery
When prevention wasn't enough, we build the rebuttal: airtight letters for every reason code across Visa, Mastercard, Amex and Discover, filed within 24 hours.
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07
$49 Insight Audit
Full chargeback rate analysis, merchant risk assessment, root-cause identification, and a written improvement plan — delivered within 48 hours. We assess your fraud exposure, identify where liability sits, check your ratios against Visa and Mastercard thresholds, and give you a prioritised action plan. Includes a 30-min consultation call.
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Pricing

Transparent.
Performance-driven.

From a one-time insight audit to full enterprise management. All plans start with clarity — zero obligation.

New
Audit
$49 $0
One-time audit. Instant clarity.
Full chargeback rate analysis
Merchant risk assessment
Network threshold check (Visa & MC)
Root-cause identification
Written solutions & suggestions
Priority areas of improvement
Delivered within 48 hours
One 30-min consultation call included
Get the Audit →
Most Popular
Pay Per Case
$19 + 10% on wins
$19 to file. 10% only if we win. Zero risk.
Full dispute representation
All major card networks
Evidence collection & filing
10% fee only on recovered amount
Free initial assessment
No win, no recovery fee
Get started
Enterprise
Custom
Full-service management for complex, high-volume operations.
Everything in Pay Per Case
Dedicated account manager
Chargeback prevention audit
Fraud detection & analysis
Bank & processor liaison
Emergency response team
Custom dashboards & API
SLA-backed response times
Contact us
DisputeIQ
AI-powered · by The Chargeback Firm