Please read these Terms and Conditions carefully before using the services offered by The Chargeback Firm. By accessing our website or engaging our services, you agree to be bound by these terms.
The Chargeback Firm provides chargeback dispute representation, prevention consulting, fraud detection analysis, bank liaison services, analytics, and emergency response services to merchants. The scope of services will be defined in a separate service agreement.
Our services are available to businesses and merchants operating legally. By using our services, you represent that you have the authority to enter into this agreement on behalf of your business.
While we have a 94% win rate, we cannot guarantee the outcome of any specific dispute. Chargeback decisions are ultimately made by card networks and issuing banks. Our obligation is to provide expert, diligent representation — not to guarantee results.
Our initial assessment is provided free of charge with no obligation. Service fees, structures, and payment terms will be outlined in your individual service agreement. All fees are due as specified in that agreement.
Both parties agree to keep all information exchanged in connection with our services strictly confidential. We will not disclose your business information to third parties except as required to perform our services or comply with legal obligations.
All content on this website — including text, graphics, logos, and design — is the property of The Chargeback Firm and protected by applicable intellectual property laws. You may not reproduce or distribute any content without written permission.
To the maximum extent permitted by law, The Chargeback Firm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenues, arising from your use of our services.
You agree to indemnify and hold harmless The Chargeback Firm and its employees from any claims, damages, or expenses arising from your misuse of our services or violation of these terms.
Either party may terminate services with written notice. Upon termination, any fees owed for services rendered remain due. We reserve the right to terminate services immediately if we determine a client has provided false information.
These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration before resort to litigation.
We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Questions about these Terms? Contact us at:
recover@thechargebackfirm.com
The Chargeback Firm